Jeff is a Co-Founder and the Chief Experience Officer (CXO) at Servy, which launched in 2014 as an airport digital commerce app called Grab. He oversees commercial partnerships and business development as well as product development, operations and guest experience. His vision of technology as part of hospitality has led to the evolution of the company, which now is called Servy, and provides much more than simply the ability to grab food on the go at the airport. Through Jeff’s leadership, Servy has branched into all areas of hospitality and developed the omnichannel line of guest-facing digital products that they have today. Solutions include QR/NFC-based Order@, allowing guests to order and pay from their own device without an app; Servy Marketplace, combining multiple dining and retail options in one user interface; Self-Service Kiosks; and the Grab app which is now the largest omnichannel airport e-commerce platform.
Jeff’s career started early when he founded a digital experience agency in high school which he led for ten years prior to pursuing roles in marketing and business development. His entrepreneurial drive earned him the honour of being named Texas Youth Entrepreneur of the Year during his junior year of high school. He was featured on the cover of the Houston Business Journal before his 17th birthday and was also a member of Phocuswright’s 2015 “Young Leaders Under 35” executive development program. He holds a Bachelor of Business Administration degree in Entrepreneurship and Marketing from The Neeley School of Business at TCU.