Knowledge Hub | Summit of the Americas

SUMMIT OF THE AMERICAS 2021 KNOWLEDGE HUB

The virtual Summit of the Americas 2021 event will host a series of conferences, panel discussions, talks and case studies from thought leaders, innovators and disruptors, with the aim of providing unique insights on the trends and challenges in the market.

Day 1

5 April 2021

09:00am EST (GMT—5)

Welcome

IAADFS Chairman René Riedi

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René Riedi RDI pic2

SOMRUS COFFEE BREAK

09:15am EST (GMT—5)

View from the top: The CEO Chair

Corporación America Airports CEO (and ACI World Chair) Martín Eurnekian

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Martín Eurnekian Martin Eurnekian

10:30am EST (GMT—5)

Road to Recovery: The Retailer Perspective

3Sixty Chief Operations Officer Alex Anson
Motta Internacional Senior Vice President Aurelio Barria
Dufry General Manager Sub-Cluster South America Enrique Urioste

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Alexander Anson-Esparza Alexander Esparza

, Aurelio Barria Aurelio Barrio

, Enrique Urioste enrique-urioste

SOMRUS COFFEE BREAK

12:00pm EST (GMT—5)

Driving a bright future for brands in the channel

Hershey International Chief Commercial Officer William Pritchett
Essence Corp Vice President Sales TR North & South America Antoine Bona/ Vice President Sales Caribbean Guillaume Bona
Bacardi Global Travel Retail Global Head of Marketing Ignacio Vázquez

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William Pritchett william pritchett

, Antoine Bona Antoine bona

, Guillaume Bona GuillaumeBonaL-8

, Ignacio Vázquez Ignacio V image

Day 2

6 April 2021

09:00am EST (GMT—5)

View from the top: The CEO Chair II

Dallas Fort Worth International Airport CEO Sean Donohue

Sean Donohue Sean Donohue

SOMRUS COFFEE BREAK

10:30am EST (GMT—5)

The Consumer Perspective of the Travel Experience Today & Tomorrow

The Points Guy Executive Editorial Director Scott Mayerowitz

Scott Mayerowitz Scott_Mayerowitz

12:00pm EST (GMT—5)

Blending digitalisation and humanisation

Spark Business Services Group Founder and CEO Heidi van Roon
ARI-North America General Manager Jackie McDonagh
Dufry Chief Operating Officer South America Gustavo Fagundes
Servy CXO Jeff Livney

Heidi Van Roon heidi-van-roon-

, Jackie McDonagh Jackie_McDonagh_1

, Gustavo Fagundes Gustavo Fagundes

, Jeff Livney jeff_livney

SOMRUS COFFEE BREAK

13:00pm EST (GMT—5)

Designing the future: Brand power and identity in a new world of travel retail

Designhouse Creative Director Peter Dobie

Peter Dobie PeterBiog[39072]

14:00pm EST (GMT—5)

Embracing travel recovery in the Americas: The power of data in understanding and driving demand

ForwardKeys VP Insights Olivier Ponti
Posterscope International (PSI) Managing Director Ben Milne

Olivier Ponti Olivier-Ponti-square

, Ben Milne Ben Milne SEP 2019 Headshot

Day 3

7 April 2021

09:00am EST (GMT—5)

View from the top: The CEO Chair III

JFKIAT (New York T4) President & CEO Roel Huinink

Roel Huinink Roel Huinink

10:30am EST (GMT—5)

Rebuilding the Border Store Business from North to South

Neutral by Luryx Duty Free Shop CEO Marcelo Montico
Duty Free Americas CEO Jerome Falic
IGL Vice President Justin Guay

Marcelo Montico Marcelo Montico

, Jerome Falic Jerome-falic-3-square

, Justin Guay Justin Guay

SOMRUS COFFEE BREAK

12:00pm EST (GMT—5)

DFNI Americas Awards

This year’s awards from DFNI magazine have been adapted to focus on the positives to emerge from the past year, with new categories that celebrate positivity, partnerships and community as well as travel retail excellence.

13:00pm EST (GMT—5)

From Crisis to Opportunity, Travel Essentials to Speciality Retail

Marshall Retail Group Chief Development Officer Roderick McOwan
Stellar Partners CEO Padraig Drennan
Hudson CEO Roger Fordyce
Paradies Lagardère President & CEO Gregg Paradies

Roderick McOwan Roddy McOwan

, Padraig Drennan Padraig Drennan

, Roger Fordyce Roger fordyce

, Gregg Paradies Gregg Paradies

SOMRUS COFFEE BREAK

14:00pm EST (GMT—5)

The Economic Outlook for Latin America

Economist Carlos Melconian

Carlos Melconian Carlos Melconian

Day 4

8 April 2021

09:00am EST (GMT—5)

The Future for Airlines: A Big Picture View

ALTA (Latin American & Caribbean Air Transport Association) Executive Director & CEO José Ricardo Botelho

José Ricardo Botelho Jose Ricardo Bothelo

SOMRUS COFFEE BREAK

10:30am EST (GMT—5)

Shaping a New Future for the Cruise & Maritime Sector

Starboard Cruise Services President & CEO Lisa Bauer
Harding Deputy Managing Director Mark Birnie
Heinemann Americas CEO Nadine Heubel
SMT Duty Free Executive Vice President Eddie Ferenczi

Lisa Bauer Lisa Bauer new

, Mark Birnie Mark Birnie

, Nadine Heubel Nadine - Headshot

SOMRUS COFFEE BREAK

12:00pm EST (GMT—5)

Travel Retail Sustainability Forum, hosted by TRBusiness

TRBusiness brings together industry leaders to discuss current activities and future plans on creating a cleaner, greener future for travel retail.

Cheryl Nashir, Retail Revenues Director, San Francisco International Airport
Mark Birnie, Business Development Director and Deputy Managing Director, Harding
Andy Battjes, Director of Environmental Health and Safety, Brown Forman
Jill Stoneberg, Director of Sustainability & Social Impact, Virgin Voyages

Mark Birnie Mark Birnie

, Andy Battjes Battjes_Andy

, Jill Stoneberg Jill Stoneberg Virgin Voyages

13:00pm EST (GMT—5)

What does recovery look like in the airport concessions business?

A panel led by the Airport Restaurant & Retail Association

A discussion of the state of health of airport concessions in North America touching on 2020 financials, expected recovery in 2021; themes include capital, debt, fees/MAGs, operations, staff, investment and competition. And what airports and government can and should do to support the industry. Featuring leading travel retailers/restaurateurs from North America.

SSP America Executive Vice President Pat Murray
Byrd Retail Group LLC President and CEO Judith Byrd
Hudson Executive Vice President and Chief Operating Officer Brian Quinn
Areas USA CEO Carlos Bernal

Pat Murray Pat Murray 2

, Judith Byrd Judith Byrd

, Brian Quinn Brian Quinn Headshot

, Carlos Bernal CarlosBernal_CEO_Areas

SOMRUS COFFEE BREAK

14:15pm EST (GMT—5)

View from the Top: The CEO Chair IV

Vancouver Airport Authority President & CEO Tamara Vrooman

Tamara Vrooman tamara_vrooman_007_L

Day 5

9 April 2021

09:00am EST (GMT—5)

Towards A New Business Model

Case study: PT&M Managing Director Eric Trichot
International Shoppes Director Matthew Greenbaum
Midway Partnership CEO (and Vantage Airport Group Chief Commercial Officer) Sammy Patel

Matthew Greenbaum Matt Greenbaum

, Sammy Patel Sammy Patel

, Eric Trichot Eric Trichot

SOMRUS COFFEE BREAK

10:00am EST (GMT—5)

Rating the Airport Experience

J.D. Power Travel Practice Lead Michael Taylor

Michael Taylor Michael Taylor J D Power Pic Full Size

11:00am EST (GMT—5)

Prioritising People and the Planet

Walmart Senior Vice President Sustainability Jane Ewing

Jane Ewing Jane Ewing headshot

11:45am EST (GMT—5)

Closing remarks

ASUTIL President Gustavo Fagundes

Gustavo Fagundes Gustavo Fagundes

SOMRUS COFFEE BREAK

José Ricardo Botelho

Executive Director & CEO, Latin American & Caribbean Air Transport Association (ALTA)

José Ricardo Botelho, who leads the Latin American & Caribbean Air Transport Association, is a lawyer with many years of experience in civil aviation and public service.

Eric Trichot

Managing Director, PT&M

Eric Trichot is Managing Director and Shareholder of PT&M, which specialises in organising and marketing public tenders for airport companies. He has worked in the business 2003, before which he was Vice President Commercial Development at Nice Côte d’Azur Airport (1991 to 2003).

Ben Milne

Managing Director, Posterscope International (PSI)

Ben is the Managing Director of Posterscope International (PSI), Dentsu International’s global location-based marketing specialist.

René Riedi

IAADFS Chairman René Riedi

Rene Riedi is an experienced Executive Advisor at Dufry.

Eddie Ferenczi

Executive Vice President, SMT Duty Free

Eddie Ferenczi started duty free career in 1988 with GMI International, working in the distribution of fragrances and later tobacco.

Andy Battjes

Director, Environmental, Health & Safety (EHS), Brown-Forman Corporation

Andy Battjes is Director, Environmental, Health & Safety (EHS) for Brown-Forman Corporation, responsible for leading the team of EHS subject matter experts that ensures EHS compliance across Global Production operations.

Jill Stoneberg

Director, Sustainability & Social Impact, Virgin Voyages

Jill Stoneberg is the Director of Sustainability and Social Impact at Virgin Voyages.

Jane Ewing

Senior Vice President, Sustainability, Walmart

Jane Ewing leads Walmart’s Sustainability team and efforts, which prioritize people and the planet by aiming to source responsibly, sell sustainable products, restore natural resources, and reduce waste and emissions.

Roel Huinink

President & CEO, JFKIAT

Roel Huinink currently serves as the President & CEO of JFKIAT, the company that manages Terminal 4 at John F. Kennedy International Airport.

Scott Mayerowitz

Executive Editorial Director, The Points Guy

Scott Mayerowiz is the Executive Editorial Director of The Points Guy, overseeing the travel site’s news, aviation, features, points and miles and credit card coverage.

Guillaume Bona

Vice President Sales Caribbean, Essence Corporation

Guillaume Bona is Vice President Sales Caribbean for Miami-based Essence Corporation, the family-owned master distributor of fragrances & cosmetics.

Tamara Vrooman

President & CEO, Vancouver Airport Authority

Tamara Vrooman is a transformational leader with a strong financial background who understands the intrinsic link between a strong and sustainable economy and a healthy community.

Peter Dobie

Executive Creative Director, Designhouse

Peter leads the creative team at London brand and digital design agency, Designhouse and brings a wealth of experience and knowledge of building successful brands both within the travel retail sector, and across many other industries.

Mark Birnie

Deputy MD & Director of Business Operations, Harding Retail

Mark is a cruise industry expert with over 30 years working in retail, 25 of which have been within the maritime sector. Having held various roles with the Arcadia group and British Telecom, Mark joined Royal Caribbean as a Retail Manager and spent 7 years at sea on some of the world’s largest cruise ships.

Carlos Bernal

CEO, Areas USA

Carlos Bernal is a talented and seasoned executive with over 30 years’ experience in the hospitality industry.

Brian Quinn

Executive Vice President and Chief Operating Officer, Hudson

Brian Quinn is Executive Vice President and Chief Operating Officer of Hudson. In this role, he is responsible for the strategic direction and performance of more than 1,000 stores across North America.

Pat Murray

Executive Vice President, SSP Americas

Pat Murray is SSP America’s Executive Vice President and is charged with developing and growing the company’s portfolio across North America.

Judith Byrd

President & CEO, Byrd Retail Group LLC

Judy Byrd, President and CEO of Byrd Retail Group, LLC is one of the country’s leading travel retail specialists and a pioneer in the world of airport concessions, having guided over 60 airports in integrating important new businesses into their modernization and expansion plans.

Heidi Van Roon

Founder & President, SPARK Group of Companies

Heidi gives voice and leadership to Sales and HR excellence for Luxury Retail.

Marcelo Montico

CEO, Neutral

Marcelo Montico has been CEO of Neutral by Luryx since January 2020, following the retailer’s acquisition by Top Brands International Group in mid-2019.

Justin Guay

Vice President, IGL Duty Free Shop

Justin Guay is the Vice President of IGL Duty Free Shop located at the Canadian land border between Montreal and New York City.

Roderick McOwan

Chief Development Officer, Marshall Retail Group

Roderick ‘Roddy’ McOwan has more than 20 years of experience in directing and leading the expansion and growth of non-traditional retail and food & beverage in North American airports.

Jerome Falic

CEO, Duty Free Americas

Jerome Falic is the Chief Executive Officer of Duty Free Americas, Inc, (DFA), one of the leading duty free operators in the Western Hemisphere.

Padraig Drennan

President & CEO, Stellar Partners

Padraig Drennan has over 25 years of retail experience working with some of the world’s most iconic retailers and brands.

Nadine Heubel

CEO of Heinemann Americas, Vice President of Gebr. Heinemann

Named CEO of Heinemann Americas, Inc. in May 2016, Nadine Heubel leads international travel retailer Gebr. Heinemann’s successful foray into the Americas both on land and at sea.

Carlos Melconian

Economist

Carlos Melconian holds a Bachelor in Economics awarded by the Universidad de Buenos Aires and a Masters in Economics by the Universidad Di Tella.

Sean Donohue

Chief Executive Officer, Dallas Fort Worth (DFW) International Airport

Sean Donohue serves as Chief Executive Officer of Dallas Fort Worth (DFW) International Airport. In his role as CEO, Sean is responsible for the management, operation and strategic planning of the Airport.

William Pritchett

Chief Commercial and Financial Officer, Hershey International

William Pritchett serves as Chief Commercial and Financial Officer for Hershey International, a $1B+ business unit covering all Hershey markets outside the US as well as Hershey’s World Travel Retail business.

Matthew Greenbaum

Vice President, International Shoppes,

Matthew Greenbaum is the Vice President of International Shoppes, an airport retailer that primarily operates duty free stores and high-end branded shops.

Lisa Bauer

President and CEO, Starboard Cruise Services

Lisa Bauer is President and CEO of Starboard Cruise Services; she oversees all operations for Starboard and sister company Onboard Media.

Antoine Bona

VP Sales, Essence Corporation

Antoine Bona is VP Sales at Essence Corporation, based in Miami, Florida. He took the role in January 2020 having previously been Executive Sales Director Travel Retail & Local Markets from January 2012.

Alexander Anson-Esparza

Chief Operating Officer, 3Sixty Duty Free & More

Alexander Anson-Esparza is Chief Operating Officer for 3Sixty Duty Free & More

Enrique Urioste

General Manager South America Sub-Cluster, Dufry Group

Enrique Urioste has 21 years of executive experience managing retail operations in Latin America, Armenia and the USA, across channels ranging from airports to ferries.

Jackie McDonagh

General Manager & Director ARI North America and Board Director, ARI Caribbean

Jackie McDonagh is an executive level retail professional with 25 years of experience. She has spent seven years with Aer Rianta International (ARI), a leading travel retailer with outlets around the world.

Gregg Paradies

President & CEO, Paradies Lagardère

Gregg Paradies is President and CEO of Paradies Lagardère, the leading North American airport travel retailer and restaurateur. The company has a presence of 850 stores and 170 restaurants and bars in more than 100 airports.

Sammy Patel

Chief Executive Officer, Midway Partnership & Vice President, Commercial, Vantage Airport Group

Sammy Patel is Vice President of Commercial for Vantage Airport Group and Chief Executive Officer of Midway Partnership. He is also a member of the company's executive team. Sammy is responsible for the company’s commercial strategy and commercial operations globally.

Ignacio Vázquez

Global Head of Marketing, Bacardi Global Travel Retail

Ignacio Vázquez was named Global Head of Marketing for Bacardi Global Travel Retail in July 2020, having joined the group in 2015. He previously served as Vice President of Marketing for Latin America & Caribbean, contributing to market share growth across the Bacardi portfolio in the region.

Jeff Livney

Co-Founder & Chief Experience Officer, Servy

Jeff is a Co-Founder and the Chief Experience Officer (CXO) at Servy, which launched in 2014 as an airport digital commerce app called Grab. He oversees commercial partnerships and business development as well as product development, operations and guest experience.

Aurelio Barria

Executive Vice President, Motta Internacional

Aurelio Barria is Executive Vice President at leading Central, South American and Caribbean travel retailer Motta Internacional. He oversees the Panama-based company’s duty free and duty paid retail operations and its corporate and government relations. He has worked for Motta since 1992.

Roger Fordyce

Chief Executive Officer & Director, Hudson

Roger Fordyce is the Chief Executive Officer (CEO) and Director for Hudson. Prior to his current role, he served as Executive Vice President and Chief Operating Officer, Senior Vice President of Operations, and Vice President of Operations.

Olivier Ponti

Vice President, Forwardkeys

Olivier Ponti is one of Europe’s most eloquent proponents of research in travel and destination marketing.

Gustavo Fagundes

COO South America, Dufry & President, ASUTIL

Gustavo Fagundes is currently South America COO at Dufry and President of ASUTIL. During his career he has held various positions at Brasif (before its acquisition by Dufry), including as Operations Vice President, and also worked for large corporations such as AmBev and Accenture.

Michael Taylor

Senior Director, J.D. Power

Michael Taylor is Senior Director and Practice Lead for Travel Intelligence at J.D. Power. He is responsible for providing industry thought leadership and business improvement recommendations to the company’s clients in the airline, airport, and car rental segments.

Martín Eurnekian

Chief Executive Officer, Corporación América Airports

Martín Eurnekian is Chief Executive Officer of Corporación América Airports, a holding company that acquires, develops and operates airport concessions.

Martin Moodie

Founder & Chairman, The Moodie Davitt Report

Martin Moodie created The Moodie Davitt Report (then called The Moodie Report) in 2002, driving it to prominence from a start-up to the leading provider of business intelligence for the travel retail and airport commercial revenue sectors.

Dermot Davitt

President, The Moodie Davitt Report

Dermot Davitt is one of the most experienced editors and commentators working in the travel retail media. He joined what was then The Moodie Report in April 2006 as Deputy Publisher, becoming a shareholder and President in August 2015.